Prize Culture – Return & Refund Policy

We want Prize Culture customers to have a clear understanding of their purchases and their rights.

1. Change of Mind

Prize Culture does not generally provide refunds for change-of-mind purchases.

Please review the product description, size, colour, price and other relevant information carefully before completing your purchase.

This does not affect any rights you may have under Australian Consumer Law.

2. Faulty, Damaged or Incorrect Merchandise

If merchandise arrives faulty, damaged, defective or materially different from what you ordered, please contact Prize Culture as soon as reasonably possible.

We may request photographs or other reasonable information to help us assess the issue.

Where required under Australian Consumer Law, an appropriate remedy such as a replacement, repair or refund will be provided.

3. Promotional Giveaway Entries

Eligible merchandise purchases may include promotional entries into a Prize Culture giveaway in accordance with the applicable Promotion Terms & Conditions.

Promotional entries are an additional promotional benefit associated with an eligible merchandise purchase and have no cash value.

If an order is cancelled, refunded, reversed or subject to a successful chargeback, any promotional entries associated with that purchase may be cancelled or removed, subject to applicable law and the relevant Promotion Terms & Conditions.

4. Membership Cancellations and Refunds

Prize Culture memberships are recurring monthly subscriptions and may be cancelled at any time to prevent future recurring payments.

Cancellation does not automatically provide a refund for membership payments that have already been successfully processed.

Where a membership payment is refunded, reversed or subject to a successful chargeback, any promotional entries associated with that payment may be cancelled or removed, subject to the applicable Promotion Terms & Conditions and Australian Consumer Law.

Cancellation of a membership will not affect promotional entries that were validly awarded from previous successful membership payments, subject to the applicable Promotion Terms & Conditions.

Nothing in this section limits any rights or remedies available under Australian Consumer Law.

5. Incorrect or Duplicate Orders

If you believe you have been charged incorrectly, accidentally placed a duplicate order or experienced a technical issue during checkout, please contact us as soon as possible so we can review the transaction.

If merchandise has already been dispatched, this may affect whether an order can be cancelled.

6. Returns

Before returning merchandise, please contact Prize Culture with your order number and details of the issue.

Unless required by Australian Consumer Law, merchandise should not be returned without first contacting us.

Where a return is accepted, we will provide instructions for returning the merchandise.

7. Shipping Costs

Where merchandise is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, Prize Culture will comply with its obligations regarding reasonable return costs.

For any discretionary return accepted by Prize Culture that is not required by law, shipping costs may be the responsibility of the customer.

8. Cancelled or Modified Promotions

If a promotion is cancelled, suspended or materially modified, any applicable customer remedies and treatment of promotional entries will be handled in accordance with the relevant Promotion Terms & Conditions and applicable Australian law.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

10. Contact Us

For return, refund or order enquiries, contact:

prizeculture@hotmail.com

Please include your name, order number and details of your request so we can review it.