Prize Culture – Privacy Policy

Prize Culture respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing merchandise or participating in our promotions.

1. Information We Collect

When you use the Prize Culture website or place an order, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping information
• Order and transaction information
• Information required to administer promotional entries and giveaways
• Communications you send to us
• Technical information relating to your use of our website

Payment information may be processed securely by Shopify and our payment providers. Prize Culture does not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil merchandise orders
• Deliver products to you
• Provide customer service
• Allocate and administer promotional giveaway entries
• Conduct Prize Culture promotions and prize draws
• Contact and verify winners
• Send order, promotion or service-related communications
• Prevent fraud, misuse or unauthorised transactions
• Improve our website, products and services
• Comply with applicable legal and regulatory requirements

3. Promotional Entries and Giveaways

Where an eligible merchandise purchase includes promotional entries into a Prize Culture giveaway, we may use information associated with your order to record and administer those entries.

If you are selected as a potential winner, we may contact you and request information reasonably required to verify your eligibility and award the prize.

Winner information may be published where required by the applicable Promotion Terms & Conditions or by law.

4. Shopify and Service Providers

Our online store is operated using Shopify.

Shopify and other service providers may process personal information on our behalf to provide services such as website hosting, checkout, payment processing, order management, delivery, analytics and communications.

These providers may process information in accordance with their own privacy policies and applicable laws.

5. Marketing

Where permitted by law, we may send you marketing communications about Prize Culture products, promotions and giveaways.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

You may still receive important non-marketing communications relating to your orders, transactions or participation in a promotion.

6. Cookies and Website Information

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

Your browser may allow you to control or disable certain cookies.

7. Sharing Your Information

We may share personal information with service providers where reasonably necessary to operate Prize Culture, including payment processors, Shopify, delivery providers, technology providers and professional advisers.

We may also disclose information where required or permitted by law.

Prize Culture does not sell customer personal information for money.

8. Members Community

Active Prize Culture members may be offered access to a private Members Community hosted through a third-party communication platform.

If you choose to join or participate in the Members Community, certain information associated with your account on that platform, such as your profile name, profile photo, phone number or other account information, may be visible to other community participants depending on the platform and your privacy settings.

Information, messages or other content you choose to share within the Members Community may also be visible to other members.

Participation in the Members Community is optional. Third-party platforms process personal information in accordance with their own privacy policies and terms.

Prize Culture recommends that members review their privacy settings before participating in the Members Community.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Access and Correction

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before processing a request.

11. Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, administer orders and promotions, resolve disputes and comply with legal obligations.

12. Children's Privacy

Prize Culture promotions are subject to the age and eligibility requirements stated in the applicable Promotion Terms & Conditions.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, promotions or legal obligations.

The latest version will be published on the Prize Culture website.

14. Contact Us

If you have questions about this Privacy Policy or how Prize Culture handles your personal information, contact:

Prize Culture
Email: prizeculture@hotmail.com